Bengaluru-based Helpchat, a chat-based personal assistant app with operations in Delhi, Mumbai, and Bengaluru, reportedly laid off around 150 employees on Saturday. Following news reports, paired with a social media backlash by disgruntled employees, Helpchat founder Ankur Singla published a blog post on Sunday explaining the reasons for the layoffs - primarily due to a change in business model from a consumer complaint resolution platform (Akosha), to a personal assistant app. Helpchat has also downsized its work-from-home program for chat experts. Singla writes that they were struggling to bring accountability among their work from home chat personnel. "Everyone says that failure teaches you more than success but it's never pleasant while you are in the middle of it," He wrote. Ex-employees have taken Helpchat's Facebook page to vent. One of them asks why employees were sacked after being appointed in August, and why work from home employees were not evaluated on...
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